Support
We're here to help. Find quick answers below, or reach out directly.
📧 Email us
Questions, bugs, or feedback? Write to support@polacam.app and we'll get back to you as soon as possible.
💡 Feature requests
Have an idea for a new film look or tool? We love hearing from photographers — send your suggestions to our email.
How do I import a Lightroom preset?
In the editor, tap "Import preset" above the film row and choose a .xmp or .lrtemplate file. You'll see a live preview on your photo before saving it.
Where are my edited photos saved?
Exported photos are saved to your device's photo library. PolaCam asks for photo library permission the first time you save.
Does PolaCam upload my photos anywhere?
No. All editing happens entirely on your device. Your photos are never uploaded to any server. See our Privacy Policy for details.
How do I share a preset with a friend?
Press and hold an imported preset and choose "Share preset". This exports a small file your friend can open in PolaCam to import the exact same look.
Can I edit several photos at once?
Yes. Use the "Multiple photos" option on the home screen to apply a look to a batch and export them all in high quality.
What languages does PolaCam support?
PolaCam automatically follows your device language and supports English, Portuguese, Spanish, French, German, and Japanese.